Quick links
No results. Try “till”, “payments” or “pricing”.
Find an order, mark it shipped or collected, refund it, and keep notes with tags and comments.
Open Online orders in the menu. Use the views and filters for channel, date, status and tag, or search by order number, email or customer.
On the order, choose Fulfil items. Set the status, add a Tracking number and link, and choose Record shipment. For collection, choose Mark collected.
In Refund, enter the Amount and a Reason and choose Refund. Large refunds wait for approval first.
To cancel a paid order, refund it first, then choose Cancel order.
Add Tags such as VIP or wholesale and choose Save tags. Use the Timeline box to post a comment and @mention a colleague.
Nicely done. Your tick is saved on this device, and the help centre shows it too.
Next: Add and look after customersOpen a store and follow this guide as you go.
3-day trial for £1, refunded if you cancel during the trial
