Fulfil, refund and tag online orders

Find an order, mark it shipped or collected, refund it, and keep notes with tags and comments.

4 steps 5 minEverydayBack office

0 of 4 done

Step 1 of 4

Open Online orders

Open Online orders in the menu. Use the views and filters for channel, date, status and tag, or search by order number, email or customer.

Done

OrdersCreate order

#1042 · Sam TaylorUnfulfilledOpen the order#1041 · Alex LeeFulfilled#1040 · Jo ParkPayment pending

Step 2 of 4

On the order, choose Fulfil items. Set the status, add a Tracking number and link, and choose Record shipment. For collection, choose Mark collected.

Done

#1042Record shipmentThe shopper is told

StatusShippedTracking numberRM123456789GBTracking linkroyalmail.com/track

Step 3 of 4

In Refund, enter the Amount and a Reason and choose Refund. Large refunds wait for approval first.

To cancel a paid order, refund it first, then choose Cancel order.

Done

#1042RefundRefund

Amount£3.90ReasonMissing item

Step 4 of 4

Add Tags such as VIP or wholesale and choose Save tags. Use the Timeline box to post a comment and @mention a colleague.

Done

#1042Post

TagsVIP, giftTimeline@Alex can you gift wrap this?Mention a colleague

Open a store and follow this guide as you go.

3-day trial for £1, refunded if you cancel during the trial