Step 1 of 3
Open Returns
On the till, choose Returns at the top. The screen is called Return or exchange.
TillFront counter
ReturnsReturnsReceiptsTodayClose register
Refund or exchange at the till
Find the sale by its receipt number, choose what comes back and how the money goes back.
0 of 3 done
Step 2 of 3
Find the sale
Enter the receipt number or the online order number, such as R1-000042, and choose Find.
TillReturn or exchange
Receipt or order numberR1-000042
FindFind
Step 3 of 3
Choose items and the refund method
Pick how many of each item come back, choose cash, store credit, gift card or card, and choose Refund.
Card refunds of till sales are made from Payments in the back office.
TillReturn or exchange
Oat latte × 1£3.90CashStore credit
Refund£3.90
Refund £3.90Money goes backGuide complete
Nicely done. Your tick is saved on this device, and the help centre shows it too.
Next: Close the register at the end of the dayTry it in your own store
Open a store and follow this guide as you go.
3-day trial for £1, refunded if you cancel during the trial