Help centre

Learn ACCUDY step by step

Short, visual guides for the back office, the till, your online store and the owner app. Tick each step off as you go.

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Six guides that take a new store from sign-up to its first sale. Your progress is saved on this device.

Getting started

Open your store, find your way around and set up the basics.

Basics Create your store Open an ACCUDY store, start the 3-day trial for £1 and sign in for the first time. 5 steps4 min Basics Find your way around the back office The dashboard, the menu, search, notifications and switching stores, in five minutes. 5 steps5 min Basics Set up your store's details What you sell, your brand kit, your store address and the settings worth checking first. 4 steps4 min

Products and stock

Add what you sell, organise it, and keep stock right.

Basics Add a product Create a product with photos, a price, stock and options such as size, then save it. 6 steps5 min Everyday Organise products into collections and categories Group products for your website with collections, and for reports and tax with categories. 4 steps4 min Everyday Edit many products at once and import a spreadsheet Change prices in a grid, tag or archive in bulk, and bring products in from a CSV file. 5 steps5 min Everyday Keep stock right: adjust, count and transfer See stock in every shop, fix a number with a reason, run a stock count and move stock between shops. 4 steps5 min Advanced Order from suppliers and receive deliveries Add a supplier, send a purchase order and book the delivery into stock from a photo of the note. 4 steps6 min

Selling at the till

Basics Set up the till and open the register Sign the till in once, choose the register, count the float and unlock with your PIN. 4 steps4 min Basics Take a sale and a payment Add items, attach a customer, give a discount, take cash or card and send a receipt. 5 steps4 min Everyday Refund or exchange at the till Find the sale by its receipt number, choose what comes back and how the money goes back. 3 steps3 min Everyday Close the register at the end of the day Count the cash, see any difference and close the register with a record of the day. 3 steps3 min Everyday Use the kitchen screen Show orders in the kitchen as New, In progress and Ready, and bump them when they go out. 3 steps3 min

Your online store

Make the website yours and get it ready for shoppers.

Basics Customise your online store Pick a theme, change its sections, words, images and colours, and publish when you are happy. 6 steps6 min Everyday Add pages, images and menu links Create pages such as About us, put them in the store's menu, and keep images in Files. 4 steps4 min Advanced Connect your own domain Use your own address, such as shop.yourbrand.com, instead of the .accudy.com one. 4 steps5 min Everyday Set up shipping, local delivery and collection Price shipping by order, weight or quantity, deliver locally by distance or postcode, and offer collection. 4 steps6 min Everyday Choose how checkout and customer accounts work Decide whether shoppers need an account to buy, and whether sign-up asks for a business name. 3 steps2 min Basics Walk through your store as a shopper See your online store the way customers do: browse, add to the bag, check out and track the order. 5 steps4 min

Orders and customers

Handle online orders, look after customers and run promotions.

Everyday Fulfil, refund and tag online orders Find an order, mark it shipped or collected, refund it, and keep notes with tags and comments. 4 steps5 min Everyday Add and look after customers Add a customer, see their orders, loyalty and store credit, and keep notes in one place. 3 steps3 min Everyday Run a promotion or discount code Create money off, buy one get one, free shipping or a code, choose where it works and share a link. 4 steps4 min Advanced Send an email or text campaign Write a campaign to a group of customers, add a code, and send now or schedule it. 3 steps4 min

Team and shops

Invite staff, set what they can do, and add more shops.

Basics Invite staff and choose what they can do Add a person with a role, a shop and a till PIN, and suspend them when they leave. 4 steps3 min Everyday Add a shop, a register and opening hours Open another location, give it its own tills, and set the hours shoppers see. 3 steps4 min Everyday Take card payments and pair a card reader See how card payments work, and pair a card reader with your till. 3 steps4 min

Reports and the owner app

See how you are doing and run the store from your phone.

Everyday See how you are doing: reports and Live View Read the sales overview, build your own report, and watch shoppers on your website right now. 3 steps4 min Basics Run your store from the owner app Sign in on your phone, check today's figures, get new order alerts and add a product with the camera. 5 steps4 min

Apps and KnockEats

Add apps, ask ACCU, and sell on KnockEats.

Basics Ask ACCU for help and answers Ask ACCU about your sales, how to do something, or to add your menu from a photo. 3 steps3 min Everyday Design your store with ACCU Builder Describe the store you want and ACCU builds and reviews the design for you to publish. 4 steps4 min Everyday Add apps and services Install an app, change what it can see, and order done-for-you services. 3 steps3 min Everyday Sell on KnockEats List your restaurant on KnockEats.com, set KnockEats prices, and pause when you are busy. 4 steps5 min

Questions

Quick answers

Do I need to install anything?

No. The back office and the till run in a web browser on a computer, tablet or phone. The owner app is free for iPhone and Android when you want your store in your pocket.

Can I try it before I pay for a plan?

Yes. Start a 3-day trial for £1, refunded if you cancel during the trial. Everything in these guides works during the trial.

Where is my progress saved?

Ticks and the Start here path are saved in this browser on this device only. Nothing is sent to us and no account is needed.

Can someone help me set up?

Yes. Ask ACCU in the back office for an answer any time, or use Talk to us and the team will get back to you.

Ready to try it yourself?

Open your store and follow the guides as you go.

Start for £1 Talk to us

3-day trial for £1, refunded if you cancel during the trial