01
Automated flows
We build and optimise the core flows — welcome, abandoned cart and checkout, post-purchase, winback and more — that earn revenue around the clock.
Retain · Email & SMS
Turn first orders into lifelong customers.
Email and SMS marketing that retains and re-engages your customers — automations and campaigns built to drive repeat revenue, expertly delivered in Klaviyo.
Klaviyo
experts
Automated
flows
Repeat
revenue
Owned
audience
Overview
Your most profitable channel, done properly.
Acquiring a customer is expensive. Keeping them is where the profit is. Email and SMS are the channels you own outright — direct lines to your audience that, done well, drive a substantial share of ecommerce revenue.
We design and run retention programmes in Klaviyo: high-performing automated flows, beautifully crafted campaigns, thoughtful segmentation and continuous testing. Every message is on-brand, well-timed and built to convert.
We turn one-time buyers into loyal, repeat customers — and a healthy, growing owned audience.
A complete retention programme.
02
Campaigns
We plan, design and send engaging campaigns and newsletters that keep your brand front of mind and drive timely sales.
03
Segmentation & personalisation
We segment your audience by behaviour and value so the right message reaches the right customer at the right moment.
04
SMS marketing
We add SMS where it fits, for high-impact, time-sensitive messaging that complements email without overwhelming customers.
05
Testing & reporting
We continuously test subject lines, content and timing, and report on the metrics that matter so the programme keeps improving.
A clear, measurable process.
1
Audit & strategy
We review your current setup and audience and define a retention strategy.
2
Build flows
We create and optimise your core automated flows in Klaviyo.
3
Campaign cadence
We plan and deliver an ongoing campaign calendar.
4
Optimise
We test, measure and refine to grow repeat revenue.
FAQs
Questions, answered.
Still unsure? We are always happy to talk it through — no hard sell.
Do you work in Klaviyo?
Yes — Klaviyo is our platform of choice for Shopify, and we are experienced building advanced flows, segmentation and reporting within it.
Which flows should we have first?
Welcome, abandoned cart and checkout, and post-purchase flows typically deliver the fastest returns, so we usually prioritise those.
Can you handle both strategy and design?
Yes. We cover strategy, copy, design and build, so your programme is cohesive and on-brand end to end.
How is SMS used alongside email?
Sparingly and strategically — SMS works best for timely, high-value moments, complementing rather than duplicating email.
Ready to grow repeat revenue?
Let's build email and SMS programmes that turn your customers into loyal, repeat buyers.