01
Day-to-day support
From quick fixes to content updates and troubleshooting, we keep your store running smoothly and respond quickly when you need us.
Helpdesk · Support & Maintenance
Proactive care that keeps your store growing.
An expert Shopify team on tap. Day-to-day support, fixes, enhancements and strategic input through a flexible monthly retainer.
Monthly
retainer
Fast
turnaround
Proactive
not reactive
Strategic
partner
Overview
Your Shopify team, without the headcount.
A live store is never finished. There are fixes to make, features to add, performance to protect and opportunities to chase — and most in-house teams cannot cover every discipline.
Our support and maintenance retainers give you on-demand access to a multidisciplinary Shopify team: developers, designers, strategists and SEO specialists. We handle the day-to-day, keep your store fast and reliable, and bring proactive ideas for growth.
Flexible, responsive and genuinely strategic — a partner invested in your long-term success.
What a retainer covers.
02
Feature development
We build new features and enhancements that improve experience and conversion, delivered in a managed, prioritised flow.
03
Performance & health
We proactively monitor speed, uptime, theme health and app conflicts, catching issues before they affect your customers.
04
Strategic input
More than a help desk, we bring ideas and a roadmap, advising on what to prioritise to keep growing.
05
Reporting & check-ins
Regular reporting and check-ins keep work transparent and focused on the KPIs that matter to you.
A clear, measurable process.
1
Onboard
We learn your store, stack and priorities and set up our ways of working.
2
Plan
We agree priorities and a backlog aligned to your goals.
3
Deliver
We work through tasks in managed sprints with clear communication.
4
Review & grow
We report, check in and keep proposing improvements.
FAQs
Questions, answered.
Still unsure? We are always happy to talk it through — no hard sell.
How does the retainer work?
You get an agreed allocation of our team's time each month, used flexibly across support, development, design and strategy as priorities dictate.
What if I need more in a busy month?
Retainers are flexible. We can scale up for peak periods or larger projects and plan ahead together.
How quickly do you respond?
We agree response expectations up front and prioritise urgent issues, with faster turnaround than ad-hoc freelance support.
Can you support a store you didn't build?
Yes. We regularly take on and improve stores built by others after an initial review of their setup.
Want a Shopify team in your corner?
Let's set up a support and maintenance partnership that keeps your store fast, reliable and growing.